System support staff work for suppliers of software or hardware, internet service providers or the computer departments of large companies.
They provide technical support to users, often via the phone or email. The work establishing what the problem is helping the client put things right or deciding to refer the problem to other specialist.
This job requires detailed product knowledge as well as extreme patience and excellent communication skills. If you don’t have any expericence to do this job then don’t worry since the training often given on the job.
Cover Letter for an IT Support Analyst
Mr John Brown
222 Every Road
Mrs Jane Smith
Dear Mrs Smith
I am extremely interested in applying for the post of IT Support Analyst and enclose my CV for your consideration. I am currently seeking a new challenge in which to exercise my skills and expertise, hence my reason for contacting you about your vacancy.
I am confident that the knowledge, skills and experience that I have gained over the last two years at DEF Company would make me an ideal fit for the advertised role. I have contributed successfully in a number of teams that have been dedicated to ensuring the smooth running of our clients’ IT systems by troubleshooting, designing systems and providing technical telephone support. In addition, my customer focused attitude makes me an ideal candidate for the post.
I enjoy working as part of a busy team but can also problem solve on my own to resolve IT issues. As I am exposed to a wide variety of projects and client types, I have developed a flexible and innovative approach to providing effective and efficient solutions.
I am keen to discuss my application further at interview. I can be contacted on (phone number) or (e-mail address) at any time.
Thank you for your time. I look forward to hearing from you.
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