A Customer Service representative is the main contact point for company’s customers. His/Her main responsibility is to provide them with adequate support and information and, when needed to address inquiries regarding products and services.
Main responsibilities includes: resolve customer complaints via phone, emails and social media; cancel and upgrade customers’ accounts; place or cancel orders; handle changes in policies or renewals and advise on company information and products.
Solid and proven communication skills are an asset, together with good negotiation abilities and high level of patience. You are the contact point between the company and its customers; this profile requires high professionalism and ability to deal with people.
Customer Representative Cover Letter
Dear HR / Recruitment Manager,
Application for the vacancy of Customer Representative.
I am presenting my CV for the position advertised in (where the job was found). I think that thanks to my personal attitude and background I could be the perfect fit for this position.
I have many years of experience as Customer Service, handling incoming calls and emails from customers, responding to their inquiries and resolving their problems always putting the customer first.
I have learnt to be patient and lively over the phone as I am aware that, when dealing with customers, I am the image of the company. I have attended all on-going trainings offered by the company in order to be always up to date with products and services knowledge.
Please consider the enclosed resume as detailed report of my previous experience and achievements.
I am available for interview at a time convenient for yourselves, and I would be pleased to attend for interview at your convenience to allow me to discuss my experience and qualities further. My full contact details can be found on my CV.
Many thanks for your time, and I hope to hear from you in the near future.